Collections Supervisor

Dickinson Financial Corp•Kansas City, MO

4h•Onsite

About The Position

The Collections Supervisor leads the Collections Team in daily activity, monthly performance management, and annual review cycles. The Collections Supervisor will also oversee the third-party agency recovery efforts by managing performance and assisting with strategical efforts.

Requirements

Ability to read, write, and speak fluent English.
Strong written, verbal, active listening, and phone communication skills.
Ability to work in a team environment.
Detail-oriented
Ability to plan, organize, prioritize, and multi-task.
Basic math skills (addition, subtraction, multiplication, division, percentages).
Ability to use standard office equipment.
Basic ability to use internet and webmail for business purposes.
Ability to apply policy and procedures when making decisions.
High School Diploma or equivalent required.
3+ years of Collections Management experience.

Nice To Haves

Familiarity or experience with the U.S. Military preferred.

Responsibilities

Supervise others, including interviewing, hiring, performance management, motivating, and training. Will typically supervise a staff of 5-6 associates.
Conduct regular meetings and provide frequent feedback to associates to develop them and provide a career path.
Leads the oversight of third-party collection vendors to assure placement schedules are timely, recovery results are in line with Company expected liquidation rates, compliance monitoring, and lead in strategical efforts.
Remain compliant with our policies, processes, and legal guidelines.
Assure adherence to FDCPA and state and federal laws and regulations in all assigned areas.
Protect all client and bank information confidentially and follow all company policies.
Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
Other specified duties as assigned.