Collections Supervisor

General Electric Credit Union

2d•Onsite

About The Position

The Collections Supervisor oversees a team of collection specialists that drive projects, processes and initiatives for the collection of outstanding debts to the Credit Union, ensuring quality member experience and adherence to regulatory compliance.

Requirements

High School diploma or GED required
Minimum 5 years working in high-volume, charge-off required
Prior experience supervising, leading or coaching team members
Good Communication skills, both verbal and written and negotiation skills
Strong leadership ability to motivate staff
Extensive knowledge of regulations and guidelines set forth in the Fair Debt Collection Practices Act which sets limits on the techniques and methods that can be used to collect the debt
Ability to manage a team in a fast-paced environment

Nice To Haves

bachelor’s degree preferred

Responsibilities

Delegate responsibility to coordinate and execute on initiatives that focus on recovering high-volume charged off debt, including consumer loans, mortgage loans, credit cards and repossessions
Facilitate negotiations with members on high-volume accounts
Administer communication on team guidelines regularly including areas of focus to collect, negotiation terms and account priorities
Handles all escalated member concerns, complex accounts and team member inquiries
Reviews all audit reports and ensures complete compliance with the FDCPA, taking action to remedy any concerns timely
Work effectively with agencies, legal teams and other third parties to generate results when necessary and partner with internal partners to coordinate streamlined efforts
Support team efforts for skip tracing staying knowledgeable of industry, vendors solutions and other channels for locating members
Facilitate performance management, staffing and development of team
Works to enhance and sustain an effective organizational culture by building positive, collaborative, and functional relationships amongst peers and leaders to drive Credit Union initiatives and programs
Understand and adhere to regulatory and compliance standards, requirements, and policies
Remain updated and knowledgeable of all regulatory and compliance standards as well as Credit Union product as they may relate to role
Review and approve fees and invoices
Perform other duties as assigned