Collections Supervisor

Regional Finance (Regional Management Corp.) • Greer, SC

13d

About The Position

The Supervisor of Centralized Collections is responsible for the day-to-day supervision of a collections team in the Centralized Collections Department. The company is focused on expansion and creating growth opportunities, while also helping customers during hard financial times by providing solutions and a helping hand. They aim to be a national leader in consumer financing and are looking for individuals passionate about making a meaningful impact in people's lives and bringing a personal touch to finance.

Requirements

• 1+ years of experience required in Leadership/Management role
• 3+ years previous Collections experience
• High school diploma or equivalent
• Strong knowledge of Microsoft Office
• Must pass pre-employment screening

Nice To Haves

• Previous experience in consumer finance industry.

Responsibilities

• Train and develop staff members of the Centralized Collections team
• Monitor departmental metrics to ensure performance standards are met
• Recommend and implement process improvements when needed
• Work with senior leadership to implement strategic initiatives
• Conduct account audits and communicate results to team members
• Facilitate escalation resolutions with Regional customers and team members
• Resolve employee issues where necessary
• Facilitate scheduling to ensure proper coverage
• Other duties as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED