Collections Supervisor

Nebraska Furniture Mart•Omaha, NE

16h•$59,916 - $74,296•Onsite

About The Position

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities. As NFM’s Collections Supervisor, you’ll lead daily post-collection and collections activities while supporting a team focused on recovering outstanding balances, maintaining strong customer relationships, and driving consistent results. You’ll help ensure compliance, monitor performance, coach team members, and resolve escalated account issues with practical, customer-focused solutions. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Requirements

High School Diploma or GED preferred
Bachelor’s degree in finance, accounting, or business-related fields preferred
2 years supervisory or leadership experience
Computer knowledge to include Microsoft Office Applications
Ability to enter data quickly and accurately
Ability to work nights, weekends and/or early morning hours based on business needs
Pre-employment screening includes, but isn’t limited to, criminal background check

Responsibilities

Track collection goals and daily performance to ensure workflows are managed consistently, timely, and in compliance
Work with internal departments to resolve escalated customer account issues and identify solutions that support NFM and the customer
Assist regularly in the staff queue line to promote timely customer response and identify workflow or resource needs within the department
Act as a department resource for special programs, account exceptions, and system or process updates related to collections work
Lead assigned projects that resolve account exceptions and data cleanup needs through personal follow-through or team delegation
Direct assigned special programs to ensure activities, account exceptions, and cleanup efforts are completed accurately and aligned with department goals

Benefits

Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
401(k) and company match after one year
Berkshire Stock as an investment option