Collections Supervisor

Marshall Community Credit Union•Marshall, MI

17h•Onsite

About The Position

Collections is one of the hardest jobs in a credit union, and the people who do it well know that. You have the conversations everyone else avoids. You make judgment calls that affect real households. When the numbers call for it, you hold the line, and when a member is having a rough year, you still treat them with respect. If that sounds like your job already, we'd like to talk to you about doing that job at MCCU. MCCU is a $370 million, member-owned credit union with branches in Marshall, Coldwater, and Battle Creek. We're looking for a Collections Supervisor to lead our Resolutions Team and own our collections and recovery program. That program runs from the first missed payment all the way through charge-off and legal recovery.

Requirements

Associate's degree in business, finance, or a related field, or equivalent work experience
Three or more years of collections, recovery, or lending experience at a financial institution
Working knowledge of collections-related laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), plus repossession, foreclosure, and bankruptcy procedures
Strong analytical and negotiation skills for assessing delinquent accounts and resolution options
Clear, professional communication with members, staff, attorneys, and outside parties, both in person and by phone
Sound judgment and empathy when working with members facing financial hardship
Ability to stay composed and manage stress under pressure
Ability to manage conflict within your team and across departments
Ability to delegate effectively and hold team members accountable
Comfort representing MCCU in small claims court, with occasional local travel to court and to the other branches
Proficiency with computers, phones, and standard office equipment
Ability to work in an office setting, mostly seated, occasionally lifting up to 10 pounds
Ability to do extensive reading and to review detailed account documentation and financial data

Nice To Haves

Supervisory experience preferred

Responsibilities

Work directly with delinquent borrowers. You'll analyze their financial situations and build realistic plans to bring their accounts current.
Find workable solutions for members facing financial hardship, and help them understand their options for resolving their accounts.
Start repossession when repayment arrangements don't work out, and manage the recovery of collateral.
Pursue legal recovery on charged-off accounts in line with credit union policy.
Prepare and track documentation for third-party collectors, small claims court, repossession, foreclosure, and bankruptcy proceedings.
Represent MCCU in small claims court.
Act as our liaison with attorneys and outside parties on collection and legal recovery efforts.
Monitor delinquency trends and adjust strategy as conditions change.
Prepare collection and charge-off reporting, including regular reports to the Board.
Lead, train, and coach a team of two. That means regular performance conversations, annual reviews, and holding people accountable with fairness and clarity.
Watch for fraud, scams, and signs of elder financial exploitation, and escalate concerns through the right channels.