Collections Strategy Manager

TD • Los Angeles, CA

1d • $91,000 - $145,600 • Onsite

About The Position

We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle. This role will leverage advanced data analytics and segmentation techniques to design, test, and optimize collections strategies that improve customer outcomes while ensuring compliance with regulatory standards. The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies.

Requirements

• Bachelor's degree required
• 5+ years' experience required
• Proficient PC skills including a strong competency in MS Excel and PowerPoint, and a variety of PC-based analytical and reporting software packages
• Experience with the use of Relational Databases and the process of Extract Transform Load (ETL) using common languages such as SQL or SAS
• Familiar with various analytical or reporting tools, such as SAS, R, Matlab Tableau, etc.
• Strong analytical and problem solving skills are required to interpret data and draw conclusions
• Experience in data modeling and risk management either from a business administration, statistical, mathematical, scientific or financial background
• Excellent written and verbal communication skills
• Experienced in developing and presenting recommendations to Senior Management

Nice To Haves

• Graduate degree preferred
• Bachelor’s degree in STEM (e.g., Statistics, Mathematics, Engineering, Computer Science, Economics)
• Experience with collections lifecycle strategy across multiple products or portfolios
• Familiarity with digital outreach channels (SMS, email, AI-driven engagement)
• Exposure to regulatory frameworks impacting collections (TCPA, FDCPA, CFPB)

Responsibilities

• Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement
• Leverage data analytics and segmentation to design targeted treatment strategies (SMS, digital, call, legal routing)
• Drive test-and-learn frameworks, including control/treatment design, performance measurement, and statistical validation
• Identify customer segments using behavioral, risk, and engagement data to optimize outreach and recovery strategies
• Partner with cross-functional teams (Legal, Compliance, Operations, Digital Vendors) to implement compliant and scalable strategies
• Monitor key performance metrics (e.g., RPC%, PTP%, liquidation curves, roll rates) and deliver insights to leadership
• Ensure all strategies adhere to regulatory and compliance standards (e.g., TCPA, FDCPA, CFPB guidance)
• Support digital transformation initiatives, including automation and vendor integrations
• Demonstrates governance, control and risk management behaviors in alignment with TD policies and practices
• Leads/participates in the identification, development and implementation of new initiatives, operating workflow, additional services/applications or operational efficiencies including potentially leading special project teams or cross functional work groups
• Assists with developing and enhancing credit risk assessment capabilities to identify and maintain good business opportunities with new and existing clients
• Performs detailed analysis and interprets information to make recommendations to Senior Management on critical strategies including non-standard and ad-hoc requests as determined by management
• Creates reports on the results of implemented strategies, using all appropriate quantitative methods and MIS, and makes recommendations to increase efficiencies and revenue while managing credit risk and produce those reports on a regular basis
• Effectively works cross-functionally with teams outside of risk
• Works with Internal Audit / External Regulators, to ensure that documentation for all work processes is complete and up-to-date
• Ensures sound credit control by taking a pro-active approach to risk management within the risk guidelines of the Bank
• Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other internal and external groups

Benefits

• base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior