Collections Specialist (Temp)

GreatAmerica•Cedar Rapids, IA

2d•Hybrid

About The Position

GreatAmerica Financial Services is seeking a temporary Collections Support Specialist to join their Portfolio Management team. This role focuses on outbound email communication and account research for delinquent lease payments. The specialist will help identify reasons for past due accounts, document findings, and assist with follow-up communications. This is a short-term summer opportunity, expected to last approximately 90 days, with a schedule of 36–40 hours per week.

Requirements

High school diploma or equivalent required
Prior experience in administrative support, collections, customer service, or research is helpful but not required
Proficiency with basic computer systems (email, data entry, internal tools)
Ability to manage a high volume of emails and tasks efficiently
Strong organizational and time management skills
Ability to analyze information and identify potential issues on accounts
Comfortable working in a team environment with defined processes
Basic math and problem-solving skills
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

Responsibilities

Send outbound email communications to customers regarding 10–60 day past due accounts
Conduct research to determine causes of delinquency (e.g., billing issues, disputes, contract questions)
Document account findings and update internal systems with clear, accurate notes
Assist with drafting and responding to customer correspondence related to collections inquiries
Partner with team members to resolve basic customer questions or route more complex issues appropriately
Maintain productivity expectations for daily account outreach and research activities
Contribute to a team-oriented, customer-focused environment