Collections Specialist

Seneca Savings Bank N.A.•Village of Baldwinsville, NY

1d•$24 - $30•Onsite

About The Position

The Collections Specialist is responsible for managing and resolving consumer and commercial delinquent loan accounts in a professional, compliant, and customer‑focused manner. This role works directly with borrowers to collect past‑due payments, identify appropriate repayment solutions, and minimize loan losses while maintaining positive customer relationships and adhering to all applicable regulations and Bank policies.

Requirements

Associate's degree in business, finance, or a related field preferred.
Prior experience in loan servicing, collections, banking, or financial services preferred.
Experience with consumer and/or commercial loan products is a plus.
Excellent attention to detail and organizational skills.
Ability to manage multiple accounts and priorities in a deadline‑driven environment.
Proficiency with banking systems and Microsoft Office applications.
Ability to communicate effectively with customers, employees, and external partners.
Strong work ethic, self-motivation, and ability to work independently.
Professional demeanor and ability to handle sensitive information with confidentiality.
Knowledge of collection‑related regulations and compliance standards preferred.
Basic personal computer skills that include the ability to send/receive e-mail messages, post information to a database or spreadsheet, and perform basic word processing, bookkeeping, and/or data entry.
Ability to create spreadsheets, graphics, and reports using standard software applications.
Ability to operate a computer, printer, scanner, copier, facsimile machine, telephone, adding machine, postage meter and calculator.
Ability to utilize word-processing, spreadsheets, banking systems and Adobe Acrobat.
Regularly required to reach, sit, stand, walk, push, pull, use fingers, grasp, feel, talk, hear, and perform repetitive motions.
Ability to lift, move, push, pull, or otherwise exert up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting duties, using a computer terminal, and/or extensive reading.

Responsibilities

Manage and monitor a portfolio of delinquent consumer and commercial loan and deposit accounts.
Contact borrowers via phone, email, and written correspondence to collect past‑due payments.
Utilizes "right to offset" rules as approved by Chief Banking Officer or President/CEO.
Works with leadership on potential referrals to collections or repossession/foreclosure proceedings. Submit loans and deposit accounts to collection agency.
Review loan history, payment activity, and account documentation to determine appropriate collection strategies.
Work with borrowers to establish payment arrangements, extensions, or other resolution options in accordance with Bank policy.
Accurately document all collection efforts, borrower communications, and agreements in the loan servicing system.
Monitor repayment plans and follow up, to ensure compliance with agreed‑upon terms.
Pulls delinquency reports on a daily, weekly, or monthly basis to identify accounts requiring escalation to management, legal counsel, or loss mitigation and prepare appropriate documentation.
Ensure all collection activities comply with applicable laws and regulations, including FDCPA and state requirements.
Respond to internal inquiries related to delinquent accounts and collaborate with lending, servicing, and operations teams as needed.
Assist with delinquency reporting, tracking trends, and supporting audits or regulatory exams.
Maintain a professional, customer‑focused approach that reflects the Bank's values and commitment to the community.