Remote Collections Specialist

ADT•Jacksonville, FL

6d•$17 - $20•Remote

About The Position

ADT is committed to hiring team members who are passionate about providing exceptional customer service and understand the importance of customer satisfaction for career development. As a company well-positioned to meet evolving customer needs, ADT also takes pride in upholding a rewarding work experience for all team members.

Requirements

High school diploma or equivalent.
Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
Customer Service experience in a remote setting
Multi Computer-screen navigation, multiple applications, strong negotiation skills
Basic typing, math, and problem-solving skills
Strong communication and verbal skills
Ability to multitask with multiple computer programs.
PC experience and/or ability to learn basic functions.

Responsibilities

Resolve inbound and outbound calls by using multiple applications and screens.
Respond to general billing inquiries to review and resolve account issues.
Ability to negotiate and obtain payments today or postdate within 7 days.
Direct customers to appropriate team within ADT if issue is outside the scope of the collections role.
Ability to clearly explain billing charges and answer any questions related to billing.
Ask probing questions to overcome objections by utilizing negotiation skills.
Meet minimal standards/goals monthly.
Meet all compliance and QA standards.
Flexibility with special projects which may require overtime.
Maintain appropriate attendance and adherence goals.
High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
5G Home Internet and Fixed wireless internet are NOT accepted providers.
Internet speeds of at least 25 mbps to download and 15 mbps to upload.