Collections Specialist

TrueML•Lenexa, KS

16h•Onsite

About The Position

For over 30 years, Sentry Credit has been a staple of the Everett, Washington community. In 2025, we began our most exciting chapter yet by joining the TrueML family. Now, our story continues as we expand our office into Lenexa, Kansas to help our counterparts at TrueAccord revolutionize debt resolution. By combining Sentry’s local legacy with TrueAccord’s innovative, empathy-driven approach, we’ve retired aggressive, old-school tactics in favor of a modern, helpful consumer experience. We are looking for motivated individuals to help launch our Lenexa office branch opening July 13th.

Requirements

High school diploma or GED
A high sense of ownership, resilience, and dependability
Excellent verbal and written communication skills
Comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
Solution-oriented approach to problem-solving
Goal-oriented self-starter with a competitive mindset and a drive to succeed
Ability to remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
Meticulously organized with an eye for detail and the ability to manage time and tasks efficiently
Positive attitude and adaptability, with a strong work ethic and ability to pivot easily as priorities change

Nice To Haves

Experience in 3rd-party collections
Backgrounds in Customer Service or Sales

Responsibilities

Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability
Investigate account details and work with consumers to resolve discrepancies or disputes.
Toggle between various software platforms and screens to provide real-time updates and efficient service
Document all communications and account activities across multiple digital channels
Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
Maintain a high level of activity to meet daily goals and maximize your commission potential.