Collections Specialist - Remote

Polaris Pharmacy Services•Fort Lauderdale, FL

8d•Remote

About The Position

As a Collections Specialist, you will be responsible for monitoring the receivables on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. This position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns.

Requirements

Able to read, write, speak, and understand the English language
Able to work in a fast-paced environment
Basic computer knowledge skills required
Basic math and analytical skills
Proficient in Microsoft Word, Excel, and Outlook required
Good organization/Attention to detail
Able to work at a moderate speed
Reliable
Problem solver
Able to work various shifts and days
Adaptability to an ever-changing environment
High School diploma or equivalent required
Two (2) or more years of corporate collections work experience, including interaction with a large customer base

Nice To Haves

Knowledge of pharmacy operations systems preferred

Responsibilities

Collect information and verify account-specific billing, insurance, and coding.
Update and document customer accounts designated in the work campaign.
Verify the accuracy of existing account standing and progress accounts accordingly.
Resolve client-billing problems, rescue accounts receivable delinquency, and apply good customer service in a timely manner
Identify issues attributing to account delinquency and forward issues to appropriate department
Obtain primary financial data for accounting records
Check the accuracy of business transactions
Perform data entry and administrative duties
Work in conjunction with outside collection agencies
Conduct outbound calls to reconcile account issues and outstanding account balances.
Ensure compliance through strict adherence to federal and state laws, as well as company policy.
Payment processing and post follow-up.