B2B Collections Specialist

Aston Carter•Phoenix, AZ

2d•$20 - $30•Remote

About The Position

As a Collections Specialist, you will manage AR Aging reports for designated locations and subsidiaries, as well as handle escalated accounts and invoices from branches requiring advanced collection efforts. Your work will involve direct communication with customers through calls and emails, preparing necessary documentation for legal actions, and recommending accounts for third-party collection or write-off. You will maintain detailed account notes to document collection efforts and ensure the security and privacy of customer information.

Requirements

At least two years of experience in collections and credit work.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite or related software.
Experience with ERP systems.
Ability to work both independently and as part of a team in a fast-paced environment.
Basic understanding of statistics and data analysis.
Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Proficient typing skills.

Nice To Haves

Customer service focus.
Experience working in a fast-paced environment.
Experience with multi-software use, including CRM and ERP systems.
Experience with Profit Zoom and Sedona, and Microsoft Dynamics for cross-training.
High school diploma or equivalent; bachelor's or associate's degree preferred but not required.

Responsibilities

Manage AR Aging reports and handle escalated accounts and invoices.
Communicate directly with customers through calls and emails.
Prepare letters and request legal actions as needed.
Recommend accounts for third-party collection or write-off.
Communicate with the Collections Manager regarding past due accounts.
Monitor and resolve financial discrepancies.
Maintain detailed notes on accounts to document collection efforts.
Work on returned statements to collect outstanding debts and update contact information.
Update ERP systems with current customer information.
Ensure the security and privacy of customer information and files.
Perform other related duties as assigned.
Handle a call volume of 30-35 calls per day.