Collections Associate (B2B) - Hybrid

Worldpay • Cincinnati, OH

1d • Hybrid

About The Position

Success in the payments processing industry demands a knowledgeable and agile team capable of managing accounts while delivering outstanding customer service. Our associates operate within departmental, investor, and legal guidelines to help achieve key company objectives. We’re looking for a Collections Associate (B2B) to join our ever-evolving Finance and Shared Services team to help us unleash the potential of every business. This is a hybrid position in our Cincinnati Office: 3 Days in Office.

Requirements

• Demonstrated customer service skills with a minimum of 2 years of call center experience, ensuring high-quality support and resolution for client inquiries.
• High school diploma or GED required
• Business-to-business (B2B) experience desired
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred

Nice To Haves

• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner
• Intermediate computer navigation and operation skills
• Ability to work independently and in a team environment
• Previous experience in collections is preferred

Responsibilities

• Utilize your customer Service skills to effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment.
• Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis.
• Resolve customer issues and complaints concerning billing/settlement.
• Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports.
• Support other accounting positions as the need arises.
• Work independently and manage a workload that contains time-sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement.
• Update customer files to ensure data integrity.

Benefits

• Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED