Collections Specialist - Hybrid

defi AUTO LLC • Westlake, TX

1d • Hybrid

About The Position

This class date is slated for July 13, 2026 and will be hybrid, based out of our Westlake, TX office location. As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion.

Requirements

• High School Diploma or GED
• Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
• State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you.

Responsibilities

• Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates.
• Process ACH Requests and provide payoff quotes
• Perform soft collections: (1-45 days past due) and set up repayment plans
• Use Skip Tracing tools to locate and update customer information

Benefits

• Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
• Paid Training
• Generous PTO and Paid Holidays
• Tuition reimbursement available
• Health, dental, and vision coverage start immediately
• Career Growth: Strong focus on internal promotions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED