Collections Specialist

Brookdale Senior Living Inc.•West Allis, WI

10d•$17 - $20•Remote

About The Position

Brookdale is seeking a Collections Specialist for a local remote position. To be considered, candidates must live within a 2.5-hour radius of the greater Milwaukee, WI area. Brookdale is recognized as one of America's Greatest Workplaces for Diversity by Newsweek in 2024 and 2025. The company fosters an environment where employees can become their best selves, offering opportunities for career growth through professional development and ongoing health and wellness programs. A full suite of health insurance, life insurance, and retirement plans are available, with eligibility varying by employment status. Veterans, transitioning military personnel, and military spouses are encouraged to apply. Brookdale also offers assistance with naturalization application fees for qualified associates who have been with the company for at least a year. The application window is expected to close within 30 days of the posting date. Brookdale is described as a great place to be, emphasizing gracious hospitality, a home-like feel, entertaining events, industry leadership in clinical care, and extensive corporate support including a robust training program. As of November 30, 2025, Brookdale operates 589 communities nationwide, providing numerous growth and learning opportunities for sales professionals.

Requirements

Must live within 2.5 hours of the greater Milwaukee, WI area.
Experience in collections.
Familiarity with billing and payment resolution.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
Qualified associates who have been with Brookdale for at least a year are eligible for naturalization application fee advancement.

Nice To Haves

Experience in a healthcare or senior living environment.
Sales professional experience.

Responsibilities

Manage collections activities to ensure timely payments.
Work with residents and families regarding outstanding balances.
Maintain accurate collection records.
Collaborate with internal departments to resolve billing issues.
Support sales professionals with growth and learning opportunities.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off (Full Time Only)
Paid holidays (Full Time Only)
Company provided life insurance (Full Time Only)
Adoption benefit (Full Time Only)
Disability (short and long term) (Full Time Only)
Flexible Spending Accounts (Full Time Only)
Health Savings Account (Full Time Only)
Optional life and dependent life insurance (Full Time Only)
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan (Full Time Only)
Tuition reimbursement (Full Time Only)
Advancement of fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.