Collections Specialist- Bilingual French and English

Citi • Mississauga, ON

2d • Remote

About The Position

The Collections Specialist 4 performs moderately complex and varied assignments with limited supervision. This role requires technical and administrative expertise, applying specialized functional area skills and basic knowledge of professional/technical principles. The impact of this role is primarily related to the quality of execution. The Collections Specialist 4 may service an expansive array of products/services and understands how their duties integrate with the team and the wider function. They are expected to appropriately assess risk when making business decisions, considering the firm's reputation, clients, and assets, and adhering to policies, ethical judgment, and control issue management.

Requirements

• Previous Collections experience preferred
• Work under pressure
• Decision making
• Problem solving
• Negotiation
• Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
• 1-3 years experience
• High School diploma or equivalent
• Resume must be attached to be considered for position
• Must be bilingual - Fluent in French and English-written/verbal

Responsibilities

• Performs Collections Specialist 3 duties plus:
• Uses advanced negotiation skills to resolve escalated calls.
• Coaches and trains lower-level Collectors and new team members.
• Prioritizes workflow to help identify process improvements.
• Interprets procedures and instructions by choosing among alternatives to resolve problems.
• Works under limited supervision.
• May support an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge, including underlying professional/technical principles or standards, which are well-defined.
• Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function.
• Uses advanced negotiation skills to resolve High Risk calls.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED