Collections Specialist - Accounts Receivable - Full -Time | On -Site

The Staff Pad•Houston, TX

8d•Onsite

About The Position

The Staff Pad has partnered with a leading property technology company in Houston, TX, to hire dependable, customer-focused Collections Specialists to join their Accounts Receivable team. As a Collections Specialist, you will provide financial, administrative, and clerical support to Accounts Receivable operations by managing invoices, reporting, data entry, and collections while ensuring accuracy and delivering excellent customer service.

Requirements

2–3 years' experience in Collections, Accounts Receivable, or Accounting
Experience with customer invoice portals and ERP systems (Microsoft Navision/Business Central preferred)
Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel)
Strong attention to detail, communication, interpersonal, and organizational skills
Demonstrates integrity, accountability, and urgency in handling escalations
Team-oriented, accountable, and thrives in a fast-paced, deadline-driven environment

Responsibilities

Monitor hospitality accounts for overdue payments on subscription-based services, software licenses or hardware
Maintain accurate account records, payment plans & CRM updates
Document communications, agreements, and payment activity
Retain at-risk accounts, Investigate and resolve billing discrepancies by collaborating with Sales, Customer Success, Billing, and Legal teams, escalating high-risk accounts where necessary
Manage payment follow-ups, renewals, overdue balances, and create flexible payment plans
Generate reports on payment trends and collections
Share insights to improve billing processes and platform experience
Deliver customer-focused support while balancing client needs and company revenue goals
Use automated reminders while delivering personalized support
Educate customers on payments, invoices, and billing tools
Build trusted client relationships and identify upselling opportunities