Collections Specialist

Rapid Finance•Bethesda, MD

1d•Onsite

About The Position

As a Collections Specialist, you work within a team responsible for investigating, negotiating, collecting, and curing delinquent client accounts. Individuals with a strong investigative mindset who are able to research accounts, build rapport with our clients, analyze complex financial information, and identify fraudulent activities will soar above their monthly goals. Rapid Finance has a fantastic opportunity for you in our corporate office in Bethesda, MD. This role may require training in our corporate office for the first 30 days.

Requirements

Bachelor’s degree or equivalent 3+ years of credit/debt collection or sales experience
Experience working in a financial institution in a branch, call center, or retail environment may be substituted for collections experience.
Excellent verbal and written communication skills, including articulate phone demeanor and professionalism, while remaining calm and diplomatic in high-pressure situations, is a must.
Demonstrated ability to research merchant accounts and analyze repayment streams
Resolve account disputes efficiently and professionally with the goal of maximizing customer retention.
Skip Trace and be familiar with various internet search tools, such as credit reports, TLO, Lexis Nexis, Accurint, software applications, and other web-based searches.
Handle a high volume of incoming and outgoing calls daily
You have a solid working knowledge of MS Word, Excel, and databases
You pride yourself on your ability to identify and correct errors, capture all relevant details, and finish things on time.
Working knowledge of financial statement analysis, credit scoring, accounting, debits and credits, account reconciliation: payments and credits to invoices and debits.

Nice To Haves

Prior business-to-business (B2B) experience in commercial lending is a plus.

Responsibilities

Review, understand, and apply the terms of the company’s agreements with merchants in the investigation, identification, documentation, and resolution of issues related to compliance.
Develop other strategic research methods to aid you in investigating delinquent accounts.
Communicate with merchants to determine reasons for ceased credit card processing or processing volumes inconsistent with company expectations based on historical volumes, and review with the merchants the terms of their agreement with the company.
Update merchant accounts with an accurate description of conversations with the merchant, their representatives, or other related persons referencing merchant accounts.
Locate and notify customers of breached accounts by mail, email, text, and telephone in order to solicit payment or cure the breach.
Where warranted, arrange for and approve payment or establish payment schedules based on customer’s financial situations within department guidelines.
Solicit alternative forms of payment on delinquent accounts by wire, overnight certified funds, personal or business credit cards.
Determine the suitability of accounts for legal action.