Collections Specialist

Fenwick & West LLP•Boston, NY

8h•Hybrid

About The Position

Fenwick is seeking a Collections Specialist responsible for the day-to-day management of assigned accounts to support timely collection of outstanding balances. This role will interact with attorneys, clients, and internal stakeholders to follow up on past-due invoices, resolve payment issues, and maintain accurate account records. This position can be based in any of our U.S. office locations and offers a hybrid work arrangement, allowing you to work both from home and at your designated Fenwick office. The frequency of in-office work will be determined by business needs and guided by your department's directives.

Requirements

Strong knowledge of collections processes, account follow-up, and payment resolution practices.
Ability to communicate clearly and professionally with clients, attorneys, and internal staff.
Strong attention to detail and ability to maintain accurate account documentation.
Ability to prioritize a high-volume workload and manage deadlines effectively.
Sound judgment in handling sensitive client and financial information.
Problem-solving skills with the ability to identify issues and escalate appropriately.
Proficiency in reviewing aging reports and tracking collection activity.
Ability to work independently while following established procedures.
Minimum of 5 years of experience in a law firm environment.
Experience working with attorney portfolios, client account follow-up, aged receivables, billing and collections systems and standard reporting tools.
Bachelor’s degree required.

Responsibilities

Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner.
Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively.
Partner with internal team members and partners to review account status and support collection efforts.
Research and reconcile account discrepancies, billing questions, and payment issues.
Maintain accurate records of collection activity, client communications, and account status updates.
Monitor aging reports and identify accounts requiring follow-up or escalation.
Prepare routine collections reports and provide account updates as needed.
Follow established collections procedures and recommend process improvements when appropriate.
Escalate sensitive or complex collection matters to management when necessary.