Remote Collections Specialist

Dasmen HR LLC • Ramsey, NJ

11h • Onsite

About The Position

Luxford Living is seeking a motivated, results-driven Remote Collections Specialist to join its corporate team in Ramsey, New Jersey. The position supports a portfolio of approximately 25 multifamily properties across multiple states. Despite supporting properties remotely, the role is based at the Ramsey headquarters and is not work-from-home.

The Collections Specialist manages resident delinquency accounts, conducts collection outreach, follows up on outstanding balances, and partners with on-site property teams to improve collections and reduce delinquency.

Requirements

• Strong verbal and written communication skills.
• Comfort making a high volume of outbound calls and having difficult financial conversations.
• Strong negotiation, problem-solving, and customer service skills.
• Ability to remain professional, persistent, and solution-oriented.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office, Google Workspace, and CRM/property management software.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

Nice To Haves

• Previous experience in collections, accounts receivable, property management, or a related field.
• Bilingual in Spanish.

Responsibilities

• Manage delinquency accounts across a portfolio of multifamily properties in multiple states.
• Conduct high-volume outbound collection calls, emails, and text messages to residents with outstanding balances.
• Follow up consistently with residents regarding overdue rent, fees, and other outstanding charges.
• Work with residents to secure payments and establish payment arrangements when appropriate and authorized.
• Review delinquency reports, identify priority accounts, and develop follow-up strategies.
• Maintain accurate, detailed records of collection activity, resident communications, and payment commitments.
• Partner with Property Managers, Regional Vice Presidents, and the corporate team to address delinquency issues.
• Monitor broken payment arrangements and follow up on missed commitments.
• Coordinate documentation and next steps for accounts requiring escalation or legal action.
• Use CRM and property management systems to track collection activity and monitor results.
• Meet established collection goals and help improve overall portfolio performance.

Benefits

• Competitive salary with potential performance-based bonuses.
• Medical, dental, and vision insurance.
• Paid vacation, sick time, and holidays.
• Free life insurance and short-term disability.
• Paid maternity and paternity leave.
• Employee housing discounts.
• Employee recognition programs and company events.
• Professional development, mentorship, and training opportunities.
• Schooling reimbursement.
• Opportunities for internal advancement and career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed