Collections Specialist

Guardian Pharmacy Services Management•Seattle, WA

18d•$24 - $26•Onsite

About The Position

Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers. Why Guardian Pharmacy? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. This is an on-site position Compensation: $24 - $26 an hour This position is responsible for ensuring customers pay outstanding invoices on time while maintaining positive, professional relationships. This role balances firm financial follow-up with strong customer service, requiring judgment, organization, and clear communication

Requirements

Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Relational – ability to build relationships with business unit management and become “trusted advisor.”
Strategy and Planning – ability to think ahead, plan and manage time efficiently.
Problem Solving – ability to analyze causes and solve problems at functional level.
Team Oriented – ability to work effectively and collaboratively with all team members.
High School Diploma or GED required.
1+ years of related AR experience
Advanced computer skills; pharmacy information system experience preferred.
Ability to work independently and deliver to deadlines.
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire about inaccuracies.

Responsibilities

Actively pursues payment from delinquent accounts and establishes payment arrangements.
Provide assistance and timely response to all billing customer inquiries via phone or electronic communications.
Research and resolve patient billing issues regarding insurance eligibility, coverage, and related benefits.
Process patient payments, returns, and credits.
Transmit individual credit card payments as needed.
Develop knowledge and understanding in pharmacy facility billing requirements (Medicare, Medicaid, Prescription Drug Plans (PDPs) and Third-Party Insurances)
Develop proficiency in the utilization of pharmacy information systems to meet operational needs and regulatory requirements. This includes using pharmacy systems to process prior authorizations, resolve rejections, produce various reports as necessary, and complete billing functions.
Follow all applicable government regulations including HIPAA.
Work as a collaborative team member to meet the service goals of the pharmacy.
Other essential functions and duties may be assigned as needed.