Collections Specialist II

M&T Bank • Millsboro, DE

3d • Onsite

About The Position

Responsible for working with customers who are 30+ days delinquent to arrange for payment alternatives to resolve past due situations, thereby reducing risk and maintaining relationships. They will perform inbound and outbound calls (manual & AutoDial). Position will refer to different Departments/make “warm transfers” and perform skip-tracing. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Requirements

• High School diploma/GED plus a minimum of 2 years’ experience in customer service, customer-facing, collections, call center or sales.
• Experience with word processing, spreadsheet and presentation software.
• Detail oriented.
• Strong verbal and written communication skills.

Nice To Haves

• Associate’s degree.
• Knowledge of M&T Bank systems.

Responsibilities

• Initiate contact with consumer borrowers that are in the mid stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
• Investigate and conduct in depth research and account review on high-risk loans.
• Analyze financial statements and loan opening documents to assess the likelihood of recovery; Ask questions regarding intentions, in order to offer solutions/assistance.
• Document outcomes of all calls.
• Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action.
• Utilize internal collections systems and accounting systems for all loan types.
• Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections through to resolutions.
• Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Benefits

• The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED