Auto Collections Specialist I- INBOUND DIALER BLEND

JPMorganChase • Tampa, FL

1d

About The Position

As a Collections Specialist I at JPMorganChase, you will be a first point of contact for clients and provide customer service for various financial products. You will handle inbound and outbound collections calls, build customer relationships, and offer solutions to meet client needs. The work takes place in a fast-paced call center environment and follows established procedures and a well-defined framework. Non-standard issues are referred to a supervisor.

Requirements

• At least 1 year of experience supporting customers by phone or face to face.
• Communication, negotiation, information-gathering, and decision-making skills.
• Ability to multitask across computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adapt to new situations and navigate different cultural contexts and workplace environments.
• Ability to work efficiently in fast-paced, dynamic, results-driven environments.
• Problem-solving skills and ability to present and explain solutions effectively.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, and work toward goals.
• Computer literacy, including experience using technology to solve problems and communicate professionally.
• High school diploma or GED.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using artificial intelligence technology for automation and prompt writing.
• Experience supporting more than one line of business.

Responsibilities

• Manage a high volume of inbound and outbound collections calls, potentially more than 100 per day, and provide support for financial products.
• Interpret customer needs and provide ongoing insights using customer service expertise.
• Navigate multiple computer systems efficiently.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of each customer interaction, treating customers with respect and responding with empathy.
• Refer non-standard issues to a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED