Auto Collections Specialist I- INBOUND DIALER BLEND

JPMorgan Chase & Co. • Tampa, FL

2d

About The Position

As a Collections Specialist I within JPMorganChase, you will be the first point of contact for clients, providing customer service for various financial products. You will handle inbound and outbound calls, build customer relationships, and offer solutions to meet client needs in a fast-paced call center environment. The role follows a well-defined framework and established procedures; non-standard issues are referred to a supervisor.

Candidates must be willing and able to work schedules during operating hours, which may include evenings and weekends. Specific schedule information will be provided by the recruiter.

Requirements

• Communication, negotiation, information-gathering, and decision-making skills.
• At least 1 year of customer interaction and support experience in phone or face-to-face settings.
• Ability to multitask across computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
• Ability to solve problems and present and explain solutions effectively.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, improve performance, and achieve goals.
• Proficient computer literacy, including experience using technology to solve problems and communicate professionally.
• High school diploma or GED required.
• Willingness and ability to work schedules during operating hours, which may include evenings and weekends.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using artificial intelligence technology for automation and prompt writing.
• Experience supporting more than one Line of Business preferred.

Responsibilities

• Manage a high volume of inbound and outbound collections calls, potentially over 100 daily, and provide support for financial products.
• Use customer service expertise to interpret customer needs and provide ongoing insights.
• Navigate multiple computer systems efficiently and demonstrate adaptability and resilience.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of customer interactions, treating customers with respect and responding with empathy.
• Build customer relationships and offer solutions that address client needs.
• Refer non-standard issues to a supervisor.

Benefits

• Competitive total rewards package, including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED