Collections Specialist I

Guardian Pharmacy•Guardian Pharmacy of Northern Virginia, VA

About The Position

Southern Pharmacy Services, a member of the Guardian family of pharmacies, is hiring a Collections Specialist I in Gainesville, Virginia. The role assists with billing, claims, collections, and accounts payable processes as assigned. The specialist follows up on outstanding invoices and rejected claims, supports billing and patient setup, and works with facilities, insurers, responsible parties, coworkers, and the Business Manager to meet department deadlines. The position requires open availability Monday through Friday between 8 a.m. and 6 p.m., with a rotating weekend schedule. Guardian describes its work environment as fast-paced, diverse, inclusive, and team-oriented, and offers opportunities to learn and grow.

Requirements

High school diploma or GED.
At least 1 year of related experience; an advanced degree may substitute for experience.
Advanced computer skills.
Ability to work independently and meet deadlines.
Ability to solve problems with minimal direction.
Strong attention to detail and accuracy.
Ability to handle multiple tasks in a fast-paced, team-oriented environment while adhering to strict deadlines.
Quality-minded approach, with motivation to identify errors and inquire when information appears inaccurate.
Work ethic and integrity aligned with the company philosophy.
Ability to build relationships with business-unit management and become a trusted advisor.
Ability to plan ahead and manage time efficiently.
Ability to analyze causes and solve problems at strategic and functional levels.
Ability to work effectively and collaboratively with team members.
Open availability Monday through Friday between 8 a.m. and 6 p.m., and availability for a rotating weekend schedule.
Ability to work flexible hours.

Nice To Haves

Pharmacy operations system experience is preferred.

Responsibilities

Make collection calls for outstanding invoices.
Assist with producing collection letters for review by the Business Manager.
Communicate and build relationships with facilities to obtain information needed for billing, patient setup, and collections.
Call insurers, responsible parties, and others to follow up on rejected claims and obtain accurate insurance information.
Assist the Business Manager with credit card payments, statement inquiries, audits, and collections.
Collaborate with coworkers to ensure department deadlines are met efficiently.
Perform other essential functions and duties as assigned.

Benefits

Competitive pay.
401(k) with company match.
Medical, dental, and vision benefits for full-time employees working at least 30 hours per week.
Health Savings Accounts and Flexible Spending Accounts.
Company-paid basic life and Accidental Death & Dismemberment insurance.
Company-paid long-term disability and optional short-term disability.
Voluntary employee and dependent life, accident, and critical illness coverage.
Dependent Care Flexible Spending Accounts.
Employee Assistance Program.
Guardian Angels employee assistance fund.
Paid holidays and sick days.
Vacation benefits based on years of service.