Collections Specialist & AR Analyst

Berry Law Firm•Lincoln, NE

1d•Onsite

About The Position

The Collections Specialist + AR Analyst executes day-to-day accounts receivable follow-up activities while providing analytical support to the AR Manager and CFO. This position is primarily operational (80%), focusing on timely client outreach, payment processing, and account documentation, with dedicated time for data analysis and reporting (20%) to support strategic decision-making and process improvement. The role requires balancing professional collections execution with excellent client relationships and the analytical capability to identify trends and recommend solutions. This position reports directly to the AR Manager with a dotted-line relationship to the CFO for analytical work.

Requirements

Educational background in business, accounting, finance, or related field
3+ years of experience in a client-facing environment
Demonstrated experience in collections, accounts receivable, or billing operations
Proficiency in Microsoft Excel including pivot tables, formulas, and data analysis
Strong written and verbal communication skills with ability to maintain professionalism in difficult conversations
Exceptional attention to detail and organizational skills
Ability to learn and work effectively with accounting/ERP systems and AR management tools
Self-directed learner capable of acquiring new technical skills independently
Analytical mindset with ability to identify patterns and insights from data
Proven ability to manage client relationships while achieving financial objectives

Nice To Haves

Experience with business intelligence or reporting tools (Power BI, Tableau, SQL, or similar)
Familiarity with data visualization and dashboard creation
Pursuing or planning to pursue CPA or other relevant professional certification
Experience working cross-functionally between finance and client-facing teams
Background in process improvement or operational excellence initiatives
Experience in professional services billing or collections

Responsibilities

Conducts timely client outreach via phone, email, and text according to established AR follow-up schedules
Negotiates full payment or maximum immediate payment while maintaining professional client relationships
Processes payments, ACH authorizations, and account adjustments with accuracy and attention to detail
Documents all collection activities and client communications in accordance with established procedures
Monitor assigned accounts daily to identify payment issues, billing errors, or system anomalies
Escalates complex accounts, disputes, or sensitive client situations to the AR Manager with proposed solutions
Executes ad hoc collection projects for significantly aged accounts as directed by the AR Manager
Ensures full compliance with AR standard operating procedures and documentation requirements
Creates and maintains dashboards tracking key AR metrics including DSO, aging trends, and collection rates
Analyzes client payment patterns to identify risk indicators and opportunities for process optimization
Reviews AR data trends to provide decision support for policy and procedure changes
Generates reports and visualizations that communicate AR performance to the AR Manager and CFO
Supports forecasting and cash collection projections with data-driven analysis
Participates in cross-functional projects requiring AR subject matter expertise or financial analysis