AR & Collections Specialist
About The Position
The AR & Collections Specialist supports the timely and accurate processing of invoices, payments, and accounts receivable activities for M&O’s clients and properties. This role plays an important part in maintaining accurate financial information, resolving billing questions, and ensuring a consistent, professional experience for tenants, clients, and internal teams. While much of the work happens behind the scenes, this position directly supports the relationships that are central to M&O’s business. By approaching every interaction with accuracy, responsiveness, and a service-minded attitude, the AR & Collections Specialist helps make financial processes easier for clients and tenants while supporting the successful operation of the healthcare environments M&O serves.
Requirements
- Bachelor’s degree in Accounting or related field preferred; one to two years of related experience and/or training, or an equivalent combination of education and experience.
- Strong attention to detail with the ability to accurately process financial information.
- Clear and professional written and verbal communication skills.
- Strong problem-solving and analytical skills with the ability to investigate and resolve billing issues.
- Ability to manage multiple priorities, meet deadlines, and work effectively with internal and external stakeholders.
- Proactive approach to identifying process improvements and resolving accounts receivable issues.
- Proficiency with Microsoft Office, particularly Excel, preferred.
- Experience with MRI or other property management/accounting software preferred.
- Candidates must possess reliable transportation and maintain a valid driver’s license, as certain roles may require travel to client sites or other off-site locations.
- Employment is contingent upon successfully passing applicable background, credit, and/or drug screenings, in accordance with applicable laws and position requirements.
Responsibilities
- Prepare and process recurring and one-time tenant and corporate invoices for services provided.
- Process tenant and corporate payments through lockbox, ACH, Paymode X, checks, and other payment methods and assist with related deposits.
- Monitor outstanding accounts receivable and proactively follow up with customers to support timely collections.
- Communicate with customers regarding outstanding balances, payment options, billing questions, and account discrepancies.
- Investigate and resolve billing discrepancies, including tenant and client bill-back accounts.
- Generate and distribute corporate and client accounts receivable reports and maintain accurate customer information within accounting systems.
- Assist with bank reconciliations, monthly rent escalations, property manager requests, and other accounting projects as needed.
- Identify opportunities to improve accounts receivable processes, systems, and collection efficiency.
Benefits
- Competitive compensation and performance incentives
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Generous PTO and paid holidays
- Professional development and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
