Collections & AR Specialist

Finalsite•Glastonbury, CT

4d•Remote

About The Position

The Collections & AR Specialist owns the full accounts receivable function end-to-end—from daily collections outreach and payment posting to dispute resolution and cross-departmental escalations. This role requires a detail-oriented mindset and a solution-first approach — identifying root causes, resolving issues proactively, and continuously looking for opportunities to improve processes and workflows.

Requirements

5+ years of experience in accounts receivable, collections, or a related finance role is required.
Demonstrated understanding of the full AR cycle and the downstream impact of AR decisions on the business is required.
Strong communicator — written, verbal, and customer-facing — with the professionalism to handle difficult conversations.
Self-directed and accountable — able to prioritize, work independently, and own outcomes in a fast-paced environment.

Nice To Haves

Experience with NetSuite or a comparable ERP and an AR/case management tool is strongly preferred.
Proficiency in vendor portal management is a plus.
Exceptionally detail-oriented with a demonstrated ability to manage high volumes of work accurately, catch discrepancies early, and maintain clean, reliable records.
Solution-focused and proactive — approaches problems by identifying root causes, presenting recommendations, and following through to resolution rather than simply escalating issues upward.

Responsibilities

Manage the AR aging report proactively — conducting outreach on outstanding balances and flagging accounts for collections review with context and a recommendation before they escalate.
Post customer deposits daily and maintain cash application that is current and reconciled at all times.
Serve as the first point of contact for all inbound customer and internal AR inquiries — resolving billing questions and disputes end-to-end.
Maintain accurate and up-to-date records in NetSuite and the AR case management tool to ensure DSO and AR reporting is always current and reliable for leadership.
Upload invoices into customer vendor portals and complete vendor packets accurately and on time for accounts that require it.
Assist customers over the phone with credit card payment processing in a professional and accurate manner.
Coordinate with Sales and Finance teams to remove blockers and drive dispute resolution on outstanding accounts.
Drive resolution on open escalations blocking customer payments — coordinating with internal teams, removing blockers, and following through until fully cleared.
Pull and analyze AR aging and collections reports independently to monitor account status, prioritize outreach, and stay ahead of potential issues before they escalate.
Own all assigned responsibilities end-to-end — escalations, disputes, inquiries, and any additional tasks or projects that arise — with accountability for seeing them through to resolution.
Participate in ad hoc Finance projects as needed, including system migrations, process changes, and workflow implementations.