Collections/Retention Administrator

ADT•Wichita, KS

1d•Hybrid

About The Position

Provide administrative support to directors within the Retention organization. Primary responsibilities include managing communications and scheduling. This role is typically assigned to support a specific director but will work with the other Retention administrators cross-functionally as needed. This role requires working in office as needed, on a regular basis. Some travel required, and a flexible schedule is a must have.

Requirements

High school diploma or equivalent
Minimum of two years prior administrative experience.
Excellent time management, planning, and proactive thinking skills.
Self-motivated with a professional attitude.
Intermediate to advanced computer skills.
Proficiency with Microsoft Office.
Proficiency with calendar management.
Proficiency facilitating virtual and in person meetings.
Ability to write professional communications.
Ability to capture clear and concise notes.
Ability to effectively deal with problem situations involving both personnel and processes.
Ability to work with cross-functional teams.
Ability to perform duties in a dynamic, fast-paced work environment with frequent changes.
Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
Ability to concentrate on a task over time without being distracted.
Ability to apply common sense understanding and carry out instructions in written, oral, or diagram form.
Ability to maintain composure, keep emotions in check, and avoid aggressive behavior, even in very difficult situations.
Ability to work with confidential information regarding customer accounts and employee files.

Responsibilities

Calendar management and scheduling coordination.
Prioritizing emails and phone calls.
Attendance at Director’s team meetings to facilitate content and capture meeting notes.
Assist Director with managing deadlines and compiling content and responses.
Maintain Director’s leadership PTO calendars.
Assist Director and department with establishing and creating recognition communications.
Assist Director and other department leaders with coordination of initiative meetings and feedback sessions, including capturing meeting notes, and managing follow-up items.
Assist with department communications, including managing submission deadlines.
Assist with contests and incentives, including communications and determining results.
Manage meeting logistics as needed, both virtual and in person.
Manage expense reports.
Coordinate travel plans.
Other specific duties as assigned by Director.