Collections Administrator

Momentum Financial Services Group•Toronto, ON

12d•CA$50,000 - CA$52,000•Hybrid

About The Position

The Collections Administrator is responsible for managing and responding to inquiries from external agencies such as collection agencies, debt buyers, and insolvency/credit counselling companies. This role serves as a key point of contact for third-party organizations involved in the recovery and resolution of outstanding accounts, ensuring all interactions are handled accurately, professionally, and in compliance with applicable regulations.

Requirements

Prior call center, collections or sales background strongly preferred.
Negotiate repayment solutions and hardship accommodations based on client needs.
Strong negotiation, analytical, and problem-solving skills.
Excellent communication and active listening abilities.
Professional services billing experience, experience with legal billing software.
Familiarity with collection agency operations, debt purchasing processes, and insolvency proceedings.
Proficiency with collections management software and Microsoft Office Suite (Excel, Outlook, Word)
Minimum 2 years experience as a credit strategy experience within the financial banking industry.
High School Diploma or equivalent
Excellent communication, sales and negotiation skills
Exemplify quality customer service skills
Strong attention to detail and problem solving skills
Must be an analytical and a critical thinker
Results-oriented and self-motivated
Ability to adapt to change
Ability to type 20 words per minute
Ability to work in a fast paced team oriented working environment.

Responsibilities

Respond to inbound inquiries from collection agencies, debt buyers, and insolvency/credit counselling firms via email and phone.
Review and validate account information, balances, and payment histories in response to third-party requests, providing documents where required.
Research and resolve discrepancies, disputes, or billing errors.
Coordinate with internal departments to resolve disputed accounts or escalated matters.
Maintain accurate and up-to-date records of all third-party communications and account actions.
Assist in the development and maintenance of standard operating procedures for collections administration.
Provide timely and accurate documents and information to internal and external stakeholders. These documents are critical to validating and collecting delinquent debt.
Ability to prioritize and manage multiple accounts and inquiries simultaneously.
Follows detailed instructions with limited discretion; refers non-standard issues to supervisor.
Collaboration – Works effectively across departments to resolve complex account matters