Collections Administrator

B & C Fire Safety Inc•Panama City Beach, FL

1d•Onsite

About The Position

B&C Fire Safety is a locally owned, family focused company with offices in Fort Walton Beach, Santa Rosa Beach, and Panama City Beach. B&C Fire Safety specializes in all facets of fire protection products and services. Our clients are comprised of commercial, industrial, hospitality, military as well as numerous local, state, and federal government entities. Our life safety protection services include the design, installation, inspection and maintenance of fire extinguishers, fire sprinkler systems, fire suppression systems and fire alarm systems. Our current territory spans the entire Florida Panhandle including Pensacola, Panama City, and Tallahassee. B&C Fire Safety has an immediate opening for a qualified Collections Administrator at our Fort Walton Beach or Panama City Beach, FL Locations. The Collections Administrator will be responsible for the daily follow-up and collection of past-due customer invoices. This position requires someone who is comfortable making collection calls, asking for payment, following up on promises to pay, researching account issues, and working with customers to resolve outstanding balances. This is a hands-on collections position. Daily collection calls and consistent follow-up are an essential part of the job.

Requirements

1–3 years of collections, accounts receivable, billing, or related experience preferred
Experience making business-to-business collection calls preferred
Strong verbal and written communication skills
Comfortable having direct conversations about overdue balances
Professional, persistent, and confident
Strong attention to detail
Excellent organizational and follow-up skills
Ability to prioritize multiple accounts and deadlines
Ability to work independently and take ownership of assigned accounts
Basic Microsoft Excel and Microsoft Office skills
Experience with accounting, ERP, or service management software is a plus
High school diploma or equivalent
Valid Driver's License
Must pass Pre-employment drug screen and background check

Responsibilities

Make daily collection calls to customers with past-due balances
Follow up by phone and email on outstanding invoices
Review accounts receivable aging reports and prioritize collection activity
Establish and maintain a daily collection schedule
Document all collection calls, emails, promises to pay, and customer responses
Obtain specific payment commitments from customers and follow up until payment is received
Monitor promises to pay and immediately follow up on missed commitments
Research customer accounts, invoices, payments, credits, and adjustments
Identify billing discrepancies and work with the appropriate department to resolve them
Communicate professionally with customers regarding overdue invoices
Handle customer objections and payment concerns professionally and effectively
Escalate seriously delinquent accounts to management when appropriate
Maintain accurate and current customer account notes
Work closely with billing, service, inspections, sprinkler, alarm, and fire extinguisher departments to resolve account issues
Assist with placing appropriate accounts on credit hold when directed by management and send monthly customer statements
Assist management with collection reports and accounts receivable aging
Maintain confidentiality of customer and company financial information
Perform other accounts receivable and administrative duties as assigned