Collections Administrator

Manning Elliott LLP • Vancouver, BC

19h • CA$55,000 - CA$70,000 • Hybrid

About The Position

At Manning Elliott, we believe great work starts with great people. As one of British Columbia’s largest independent regional accounting firms, we take pride in delivering exceptional accounting and advisory services while building lasting relationships with our clients and our team. We offer a collaborative, supportive environment where continuous learning, professional growth, and community involvement are part of everyday life.

The Collections Administrator supports the firm’s financial strength by proactively managing outstanding client accounts, driving timely payment resolution, and partnering with clients to develop constructive solutions for overdue or complex balances — while collaborating closely with internal teams and delivering a professional, client-focused experience.

Requirements

• 2–3 years of experience in accounts receivable and collections.
• Strong client service orientation with excellent communication skills (oral and written).
• Advanced proficiency in MS Office and ability to learn new software quickly.
• Solid analytical and problem-solving skills.
• Strong organizational skills with attention to detail and deadlines.
• Ability to build positive relationships and work collaboratively with internal teams.
• Professional, tactful, and resilient in handling sensitive client interactions.
• Highly organized and able to manage multiple priorities effectively.
• Strong sense of accountability and integrity.

Nice To Haves

• Knowledge of the Debt Collection Act and basic bookkeeping principles is an asset.

Responsibilities

• Monitor and manage accounts receivable, ensuring accuracy and timely collection of outstanding balances.
• Process client payments and prepare bank deposits as required.
• Review client statements monthly to identify and resolve discrepancies.
• Investigate and resolve A/R queries from clients and internal stakeholders.
• Initiate and follow up on overdue accounts via phone, email, and formal correspondence.
• Recommend escalation to third-party collection agencies when necessary.
• Establish payment plans for delinquent accounts and maintain documentation.
• Collaborate with external collection agencies or legal representatives for complex cases.

Benefits

• Opportunities for continuous learning and professional growth.
• Participate in community service initiatives and give back through firm involvement.
• Flexible work options
• Team-building activities, social events, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed