Collections Representative

Langley Federal Credit Union•Newport News, VA

2d•Onsite

About The Position

The Langley Collections Team is hiring new Team Members. As a Collections Representative, you will receive competitive hourly pay plus the opportunity to earn a monthly performance incentive — up to approximately 18% of your base earnings — calculated directly on your collections results, productivity, and quality. If you’re motivated by clear goals, enjoy problem-solving with customers, and want a role where strong performance directly increases your take-home pay, this is the job for you. Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia. Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package. Langley Federal Credit Union is currently hiring for a Full Time Collections Representative to work on-site from our Oyster Point Bldg. located in Newport News, VA. The Collections Representatives communicate with members on their delinquent accounts by phone, recommend and negotiate solutions to improve member account statuses, perform skip-tracing, and document accounts accordingly to negotiate payment, following all regulatory and Langley guidelines. Collection Representative efforts are rewarded by a monetary incentive plan.

Requirements

One year of customer service, sales or related experience is required.
Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Nice To Haves

One year of collections experience preferred.
One year of college or technical school preferred.

Responsibilities

Recommends resolutions to members with delinquent accounts by phone, manages and follows up when payment arrangements have not been met.
Makes outbound collection attempts to members by telephone and or letter to determine reasons for delinquency and to assist them in bringing the account current on financial products like automobiles, personal loans, credit cards, mortgages, etc.
Performs skip tracing inquiries and activities, as necessary to obtain contact information to contact members.
Processes payment transfers and check by phone requests for members.
Navigates multiple systems to contact, track and monitor member accounts.
Utilizes negotiation skills to resolve defaults and delinquencies on members’ accounts.
Initiates repossession procedural workflows or legal workflows for review and assignment within a timely manner.

Benefits

Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.
Affordable medical, dental, and vision plans.