Property Management Collections - Remote

Transworld Systems Inc. • Town of Berlin, NY

3d • Remote

About The Position

TSI is seeking an ambitious, self-motivated, and driven Collections Representative for a remote, work-from-home role in property management collections. The position handles outbound calls and incoming calls about past-due accounts and works to secure payments. Candidates hired for remote work receive company-issued equipment; equipment policies and procedures are provided during the interview and onboarding process. Applicants must complete a series of assessments through Harver after submitting an application; the assessment is the initial screening step and is required for prompt consideration. Compensation is $16–$25 per hour, based on experience.

Requirements

• High school diploma or equivalent.
• Previous experience monitoring rent collections and managing delinquencies.
• Two years of previous experience in property management.
• Knowledge of the Fair Debt Collection Practices Act (FDCPA).
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem-solve and multitask.
• Willingness to maintain confidentiality.
• Ability to exchange accurate information effectively over the phone.
• For remote work: broadband internet connection (no DSL or dial-up), a hard-wired connection (no Wi-Fi or Wi-Fi hotspots), and speed-test results of at least 25 Mbps download and 20 Mbps upload.

Responsibilities

• Make outbound calls and accept incoming calls regarding past-due accounts.
• Secure payments on past-due accounts.
• Perform other duties and responsibilities as assigned, changed, expanded, reduced, or delegated by management to meet business needs.

Benefits

• Paid training.
• Growth opportunity.
• Generous bonus opportunity.
• Comprehensive benefits package available, including medical, dental, and vision coverage, a 401(k) retirement plan with employer matching, paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED