Collections Representative Bi-Lingual Spanish/English - Remote

Med-Metrix•Garden City, NY

2d•$20 - $22•Remote

About The Position

The Collections Representative supports the Collections department’s debt recovery process by contacting debtors on behalf of clients to arrange payments or determine settlements. The role requires pursuing payments assertively and professionally, in accordance with FDCPA guidelines, and managing a high volume of patient accounts. The representative must use, protect, and disclose protected health information only as permitted by HIPAA, comply with information security and HIPAA policies, and limit access to PHI to the minimum necessary for assigned duties. The position requires fluency in Spanish and English, strong communication and interpersonal skills, and the ability to meet weekly goals and monthly quotas. The employee works in a minimally noisy environment and must be able to follow directions, collaborate, and handle stress. A smartphone or other electronic device capable of downloading applications is required for multifactor authentication and security purposes.

Requirements

Fluency in Spanish and English.
High school diploma or equivalent.
Motivation to meet weekly goals and monthly quotas.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and the ability to communicate well at all levels of the organization.
Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and a results-oriented approach.
Excellent written and verbal communication skills.
A smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Initiate collection calls daily.
Arrange payments for outstanding balances.
Set up payment plans for parties unable to repay their debt in full.
Send correspondence regarding delinquent accounts.
Provide daily and weekly updates to management.
Contact health insurance carriers.
Manage a large volume of patient accounts per week.
Coordinate with the legal department on skip tracing, asset location, and garnishments.
Perform other duties as assigned.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
Comply with information security and HIPAA policies and procedures, and limit viewing of PHI to the minimum necessary for assigned duties.