Collections Representative Bi-Lingual Spanish/English - Remote

Med Metrix•Garden City, NY

1d•Remote

About The Position

The Collections Representative supports the Collections department’s debt recovery process by contacting debtors on behalf of clients to arrange payments or determine settlements. The role requires assertive, professional payment collection in accordance with FDCPA guidelines, fluency in Spanish and English, and management of a large volume of patient accounts. The employee must follow HIPAA and information security policies when handling protected health information, limiting access to the minimum necessary for assigned duties. The position requires a high school diploma or equivalent and proficiency with Microsoft Office Suite. An associate’s degree is preferred. The employee must have strong interpersonal, communication, problem-solving, and decision-making skills, and be dependable, results-oriented, and motivated by goals and quotas. The employee must have a smartphone or other electronic device capable of downloading applications for multifactor authentication and security purposes. The role involves occasional movement around the work area, sitting, manual tasks, and operating office equipment. The employee must be able to follow directions, collaborate with others, and handle stress. The work environment is usually minimally noisy.

Requirements

Fluency in Spanish and English.
High school diploma or equivalent.
Motivation to meet weekly goals and monthly quotas.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and the ability to communicate well at all levels of the organization.
Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and a results-oriented approach.
Excellent written and verbal communication skills.
A smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.

Nice To Haves

Associate’s degree.

Responsibilities

Initiate collection calls daily.
Arrange payments of outstanding balances.
Set up payment plans for parties unable to repay their debt in full.
Send correspondence regarding delinquent accounts.
Provide daily or weekly updates to management.
Contact health insurance carriers.
Manage a large volume of patient accounts per week.
Coordinate with the legal department on skip tracing, asset location, and garnishments.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
Comply with information security and HIPAA policies and procedures at all times.
Limit viewing of protected health information to the minimum necessary to perform assigned duties.
Perform other duties as assigned.