Collections Representative, Small Business (Hybrid)
Enova International
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Posted:
July 24, 2023
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Hybrid
About the position
The Collections Representative role at OnDeck is responsible for assisting business customers in finding payment solutions and maintaining their financial obligations. The primary focus is on providing positive interactions and support to small business customers facing financial hardships. This position involves handling inbound and outbound calls, finding solutions for overdue accounts, maintaining accurate customer information, and ensuring compliance with collection laws. Strong communication and problem-solving skills, as well as computer proficiency, are required for success in this role.
Responsibilities
- Handle inbound and outbounds calls to customers regarding overdue payments
- Find solutions for customers who are past due on their account to get them back up to date
- Follow up with customers via email and answer any questions that they may have
- Maintain accurate, up-to-date information of customer interactions
- Move existing customers through various stages of delinquency with a proficiency to brings loans to a current status
- Follow all collection laws and legal practice
Requirements
- Strong verbal communication and negotiation skills
- Aptitude to express empathy and patience while discussing sensitive issues
- Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
- Computer proficiency and accurate data entry skills required
- Prior experience using Salesforce is a plus
- Knowledge of FDCPA and FCRA practices
Benefits
- Health benefits
- 401(k) matching plus a ROTH option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day
- Plus so much more!