Collections Processing Specialist III

OneAZ Credit Union • Phoenix, AZ

3h • $21 - $26 • Onsite

About The Position

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027. The Collections Processing Specialist III analyzes, coordinates, and assists in the processing of critical functions in the Collection/Recovery department. This role provides department associates with information to support their duties and respond to member inquiries. The specialist analyzes temporary loss mitigation requests to ensure compliance with policy and regulations. They also assist the repossession area with functions and compliance of “after repossession” processes, including ordering and reviewing new titles, processing sale proceeds checks, sending notice of intent (NOI) letters, reviewing and processing repossession invoices, processing and tracking vehicle damage claims/expense reimbursement to conclusion, and charging off repossessed accounts after NOI has expired. The role ensures notice of intent to sell and notice of deficiency balance letters are compliant with local state regulations at the time of sending. The specialist processes charge offs for all loans, credit cards, and share accounts, ensuring compliance with Credit Union policy. They process invoices for department expenses, repo expenses, legal fees, and foreclosure expenses. The role ensures utilities are activated and paid on all foreclosed properties and tracks property tax to ensure payments are current. The specialist provides spreadsheet-based reporting and processes payments from bankruptcy trustees, collection agencies, attorneys, and consumer credit counseling agencies, updating tracking logs as needed. They research missing payments and process returned payments as needed. The role assists management with the coordination of department functions and teambuilding events. The specialist organizes and maintains file systems, files correspondence and other records for the collection/recovery department to include real estate owned (REO) properties. They prepare outgoing mail and correspondence, including e-mail and faxes, and direct mail distribution and shipping via shipping vendors. The role orders department supplies, monitors inventory and coordinates equipment maintenance when needed. The specialist handles telephone calls, conference calls, and department voice mail. They assist with inbound and outbound calls and support bankruptcy, repossession, and loss mitigation functions. The role copies and uploads correspondence to the electronic index system and reviews the daily ECM report to ensure payments processed and reverse return items.

Requirements

• High school diploma or general education degree (GED) required.
• One to six months' related experience.

Responsibilities

• Analyzes, coordinates, and assists in the processing of critical functions in the Collection/Recovery department.
• Provides department associates with information to support their duties and respond to member inquiries.
• Analyzes temporary loss mitigation requests to ensure compliance with policy and regulations.
• Assists repossession area with functions and compliance of “after repossession” processes: ordering and reviewing new titles, processing sale proceeds checks, sending notice of intent (NOI) letters, reviewing and processing repossession invoices, processing and tracking vehicle damage claims/expense reimbursement to conclusion, and charging off repossessed accounts after NOI has expired.
• Ensures notice of intent to sell and notice of deficiency balance letters are compliant with local state regulations at time of sending.
• Processes charge offs for all loans, credit cards, and share accounts, ensuring compliance with Credit Union policy.
• Processes invoices for department expenses, repo expenses, legal fees, foreclosure expenses.
• Ensures utilities are activated and paid on all foreclosed properties.
• Tracks property tax and ensures payments are current.
• Provides spreadsheet-based reporting.
• Processes payments from bankruptcy trustees, collection agencies, attorneys, and consumer credit counseling agencies. Updates tracking logs as needed.
• Research missing payments and process returned payments as needed.
• Assists management with the coordination of department functions and teambuilding events.
• Organizes and maintains file systems, files correspondence and other records for the collection/recovery department to include real estate owned (REO) properties.
• Prepare outgoing mail and correspondence, including e-mail and faxes. Directs mail distribution and shipping via shipping vendors.
• Orders department supplies, monitors inventory and coordinates equipment maintenance when needed.
• Handles telephone calls, conference calls, and department voice mail.
• Assists with inbound and outbound calls and supports bankruptcy, repossession, and loss mitigation functions.
• Copies and uploads correspondence to electronic index system.
• Reviews daily ECM report to ensure payments processed, reverse return items.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED