Collections Portfolio Manager
CFG Merchant Solutions•Glen Rock, NJ
•Onsite
About The Position
Are you competitive, motivated, and looking for a career with six-figure-plus opportunities? As a Retention Specialist, you’ll work directly with merchants to resolve past-due balances, negotiate payment solutions, and help maintain strong client relationships. If you’re resilient, persuasive, and comfortable handling high-volume calls, this is an opportunity to turn your ambition into real financial success.
Requirements
- Strong verbal communication and listening skills
- Experience negotiating payment plans or settlements
- Ability to navigate difficult conversations
- Comfortable making 50-100+ calls per day
- Competitive mindset and ability to handle pressure
Nice To Haves
- Spanish speaking a plus
- Prior collections or sales experience a plus
Responsibilities
- Contact merchants regarding past-due accounts through inbound and outbound calls
- Negotiate payment arrangements and settlement options
- Follow up consistently on delinquent accounts to drive resolution
- Build rapport while maintaining professionalism and empathy
- Meet and exceed individual performance goals in a results-oriented environment
Benefits
- Competitive base salary plus uncapped commission
- Significant earning potential for top performers
- Performance-driven culture that rewards success
- Ongoing training and support to help you excel
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
