Collections Manager

Family & Children's Services Career Center•Tulsa, OK

About The Position

The Collections Manager oversees the Accounts Receivable (AR) Follow-Up and Cash Posting processes. This analytical, process-driven role troubleshoots AR issues and leads collaboration with internal teams, clinical leadership, and other stakeholders to improve cash reimbursements and reduce AR aging. The manager is expected to take a hands-on “working” manager approach. The position leads, trains, and evaluates AR and cash-posting staff; manages workflows and performance metrics; and develops strategies to improve collections, cash flow, and operational processes. It also supports timely and accurate claim follow-up and payment posting, reviews AR aging, addresses denials and underpayments, and coordinates payment reconciliation. This is a safety-sensitive position under the Oklahoma Medical Marijuana and Patient Protection Act. The employee is subject to drug and alcohol testing, including random testing. A medical marijuana license does not exempt the employee from testing or the consequences of a positive result under the employer’s Drug Free Workplace Policy, which may include revocation of a job offer or dismissal.

Requirements

Bachelor’s degree in a related field; a combination of experience and education may be considered in lieu of the education requirement on a case-by-case basis.
At least 7 years of healthcare experience; Behavioral Health experience is preferred.
Extensive AR follow-up and cash-posting background.
Experience with billing through Electronic Health Records.
Supervisory experience.
Knowledge of government and commercial insurance procedures, regulations, and billing requirements.
Strong analytical and organizational skills.
Ability to lead and/or work as a member of cross-functional teams.
Excellent written and oral communication skills.
Strong understanding of quality customer service.
Proficiency in Microsoft Suite.

Nice To Haves

Healthcare experience in Behavioral Health.

Responsibilities

Analyze AR trends, identify patterns, and address system or procedural issues affecting AR follow-up and cash posting.
Lead, train, and mentor the AR and cash-posting team to meet and exceed goals.
Use automation and advanced technology to manage AR and cash-posting workflows and facilitate follow-up.
Collaborate with Front Desk/Client Access, Benefits and Eligibility, Claims Billing, and other cross-functional teams to resolve billing and AR issues.
Develop and implement strategies to improve collections, reduce outstanding balances, and enhance cash flow.
Review AR aging reports and initiate corrective actions as needed.
Ensure timely follow-up on outstanding claims and resolve denial and underpayment issues.
Collaborate with insurance companies to facilitate timely payments.
Ensure timely and accurate posting of ERAs and paper EOBs.
Supervise and train payment-posting staff, set performance goals, and conduct regular evaluations.
Coordinate reconciliation of posted payments against bank deposits and promptly resolve discrepancies.
Generate performance reports and identify areas for improvement.
Monitor team progress against performance benchmarks and address issues as they arise.
Participate in Revenue Cycle Monthly Operational Reviews to address denial trends.
Develop and monitor metrics that highlight team viability.
Recommend improvements to streamline operational and system problems.
Adopt a hands-on “working” manager approach.