Collections Manager

Family & Children's Services • Tulsa, OK

20h

About The Position

The Collections Manager oversees the accounts receivable (AR) follow-up and cash posting processes. This analytical, process-driven role troubleshoots and resolves issues within the AR process and leads collaboratively with internal teams, clinical leadership, and other stakeholders to improve performance, increase cash reimbursements, and reduce AR aging.

The manager leads and develops the AR and cash posting team, uses automation and advanced technology to support workflows, and works across teams and with insurance companies to resolve billing issues and facilitate timely payments. The role also monitors performance and operational metrics, recommends process and system improvements, and participates in monthly revenue cycle operational reviews to address denial trends. The position follows a “working” manager philosophy.

This position is classified as safety-sensitive under the Oklahoma Medical Marijuana and Patient Protection Act and is subject to drug and alcohol testing, including random testing. Marijuana is included in the screening panel; a medical marijuana license does not exempt an employee from the testing process or the consequences of a positive test under the employer’s drug-free workplace policy.

Requirements

• Bachelor’s degree in a related field; a combination of experience and education may be considered in lieu of the education requirement on a case-by-case basis.
• 7+ years of experience in healthcare.
• Extensive AR follow-up and cash posting background.
• Experience with billing through Electronic Health Records.
• Supervisory experience.
• Knowledge of government and commercial insurance procedures, regulations, and billing requirements.
• Strong analytical and organizational skills.
• Ability to lead and/or work as a member of cross-functional teams.
• Excellent written and oral communication skills.
• Strong understanding of quality customer service.
• Proficiency in Microsoft Suite.

Nice To Haves

• Healthcare experience, preferably in Behavioral Health.

Responsibilities

• Analyze AR trends, identify patterns, and address system or procedural issues affecting AR follow-up and cash posting.
• Lead, train, and mentor the AR and cash posting team to achieve performance goals.
• Use automation and advanced technology to manage AR and cash posting workflows and facilitate follow-up.
• Collaborate with Front Desk/Client Access, Benefits and Eligibility, Claims Billing, and other cross-functional teams to resolve billing and AR issues.
• Develop and implement strategies to improve collections, reduce outstanding balances, and enhance cash flow.
• Review AR aging reports regularly and initiate corrective actions as needed.
• Ensure timely follow-up on outstanding claims and resolve denial and underpayment issues.
• Collaborate with insurance companies to facilitate timely payments.
• Ensure timely and accurate posting of ERAs and paper EOBs.
• Supervise and train payment posting staff, set performance goals, and conduct regular evaluations.
• Coordinate payment reconciliation between posted amounts and bank deposits, resolving discrepancies promptly.
• Generate reports on performance metrics and identify areas for improvement.
• Monitor team progress against performance benchmarks and address issues as they arise.
• Participate in Revenue Cycle Monthly Operational Reviews to address denial trends.
• Develop and monitor metrics that highlight team viability.
• Recommend improvements to streamline operational and system problems.
• Follow a “working” manager philosophy.

Benefits

• Premium medical, dental, and vision benefits, including 75% agency-paid medical premiums and zero-cost options.
• 403(b) retirement savings plan with up to 6% employer match.
• Life insurance.
• Short- and long-term disability benefits.
• Employee Assistance and wellness programs.
• Up to 34 paid days off in the first year.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager