Collections Operations Associate

ORNL Federal Credit Union • Knoxville, TN

16h • Onsite

About The Position

This position is based at our Northshore location (2077 Town Center Blvd in Knoxville). The deadline to apply for this opportunity is May 6, 2026. Role : The Collections Operations Associate I is responsible for providing support for the Collections and Recovery teams through research, processing requests/transactions, mail and coordination of department communications.

Requirements

• One or more years' experience in an administrative role, preferably in the financial services industry.
• A high school diploma or GED, required.
• Proficiency in Microsoft Office Suite, to include Word, Excel and PowerPoint.
• Excellent organizational and analytical skills.
• Ability to communicate clearly and professionally with all levels of an organization.
• Excellent written and verbal communication skills, including business writing ability.
• Excellent time management skills and accustomed to working with deadlines.

Responsibilities

• Coordinates the processing and delivery of all incoming and outgoing physical/electronic department communications.
• Processes monetary transactions; including account overrides, checks processing, invoicing, money transfers and general ledger transactions.
• Performs account maintenance requests, including account closing, charge-offs and status changes.
• Identifies gaps in department processes and procedures, recommends improvements to leadership.
• Assists leadership with research requests, special projects the facilitation of department supply and equipment requests, as required.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees