Collection Manager (Full Time, In Office)
About The Position
Bull City Financial Solutions is hiring a Collections Manager to lead day-to-day collections operations and oversee a team of collectors and team leads. This role is responsible for performance, accountability, and compliance in a third-party consumer collections environment. You will manage people and results, track performance, address issues as they arise, and work with internal leadership and clients to improve outcomes across assigned portfolios. This is a leadership role focused on execution, not working individual accounts. This is a fully on-site role aligned with collections operations. Since 1975, Bull City Financial Solutions has provided third-party Accounts Receivable Management services nationwide. We specialize in healthcare, utility, financial, education, and government sectors, handling large and complex portfolios with a strong focus on compliance, accountability, and results.
Requirements
- Experience managing collections teams in a consumer or call center environment
- Strong understanding of performance metrics and accountability
- Experience improving results and managing underperformance
- Working knowledge of FDCPA, Reg F, or similar regulatory environments
- Comfortable working with dialers, reporting, and data-driven decision making
- Clear communication and sound judgment
- Organized, practical, and able to handle issues as they come up
- Proficient with standard business software
Responsibilities
- Lead and manage daily collections operations
- Oversee collectors and team leads, including coaching, development, and discipline
- Drive accountability for recovery performance and productivity
- Monitor key metrics such as liquidation, RPC, promise-to-pay kept, roll rates, and collector output
- Review performance data and adjust strategy as needed
- Manage staffing, schedules, and workflow distribution
- Oversee call quality and dialer usage
- Address underperformance through coaching and corrective action
- Ensure compliance with FDCPA, Reg F, client requirements, and company policy
- Support client communication related to performance and escalations
- Maintain clear reporting and visibility into team results
- Build a professional, results-focused, and compliant team culture
Benefits
- Eligible for Leadership Bonus Plan (paid monthly)
- 21 days PTO per year, increases over time
- 401(k) eligibility after 1 year
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
