Call Center Collection Representative – In Office - No Remote

Active/Balanced Healthcare Receivables LLC • Nashua, NH

6h • Onsite

About The Position

Make a Difference in Healthcare While Building Your Career
At BHR, we serve our clients so they can heal theirs. Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security.
Established in 2007 | Privately Owned | Excellent Regional & National Client Base
Exceptional candidates could be eligible to transition to Commission position if you can meet metrics and schedule change!

Requirements

• ATTENDANCE IS CRITICAL - Reliable team members who honor their committed schedule
• Computer Proficiency - Ability to operate personal computers and office applications
• Training Completion - Must complete Basic Training and pass all required testing
• Insurance Knowledge - Basic understanding of health insurance, motor vehicle insurance, and worker's compensation insurance
• Communication Excellence - Strong verbal and written communication skills
• Professional Demeanor - Ability to respond to questions tactfully and professionally
• Interpersonal Skills - Strong human relations abilities for consumer interactions
• Performance-Oriented - Ability to meet and maintain KPI performance levels
• Honest, authentic, and hardworking
• Professional and empathetic approach to consumer interactions
• Detail-oriented with strong organizational skills
• Team player with positive attitude
• Resilient and able to handle challenging conversations

Responsibilities

• Account Resolution - Contact consumers to negotiate payment in full, settlement options, and payment arrangements
• Strategic Negotiation - Review account information and ask probing questions to understand consumer situations and overcome payment objections
• Skip Tracing - Execute verbal skip tracing procedures to locate consumers, including gathering updated contact and employment information
• Documentation - Maintain accurate records by updating consumer information, call results, and detailed notes in our system
• Professional Communication - Leave compliant voicemail messages using mandated scripts
• Regulatory Compliance - Strictly adhere to HIPAA, FDCPA, TCPA, PCI-DSS, and all Federal and State Consumer Protection Laws
• Performance Standards - Meet and maintain established KPI (Key Performance Indicator) levels
• Additional Duties - Support team objectives through various tasks as assigned by management

Benefits

• FREE Virtual Healthcare for you and your entire household through AllyHealth
• Primary care, urgent care, dermatology, mental health services
• Scheduled therapy, psychiatry visits, life coaching
• ZERO co-pays - completely free to employees
• Employee Assistance Program - free counseling and support for you and family
• Health Insurance - Anthem BCBS with 3 plan options (company covers up to 55%)
• Dental - Delta Dental ($2,000 annual coverage)
• Vision - EyeMed coverage
• Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance
• Paid Birthday Off - celebrate your special day
• 3 Weeks PTO - accrued bi-weekly
• Paid Holidays
• 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees