Remote Call Center Representative

TEKsystems•Enfield, CT

1d•Remote

About The Position

Client is seeking a dynamic Remote Customer Service Representative to provide timely, accurate, and customer-focused claim information to callers. The role involves soliciting necessary information to perfect claims, consistently delivering superior customer service, and documenting the claim system. Representatives will work with various products including STD, SDI, AM, LTD, Life, and AD&D, and are expected to perform well in a call center team environment. The ideal candidate will have a friendly personality, be a team player, and be able to provide exceptional customer service, with call center experience strongly preferred. They must meet strict attendance expectations and call metrics, and be able to quickly and accurately enter information into the system while on the phone with a customer. The position requires the ability to multi-task, as it is not strictly telephone work, and comfort with working on a computer and phones all day.

Requirements

Strong customer service experience in a financial services industry is desired.
2-3+ years of customer service experience either over the phones or face to face (or a Bachelor's degree in lieu of CSR experience).
Type 7,000+ KPH.
Friendly personality/team player.
Able to provide exceptional customer service—call center experience strongly preferred.
Able to meet strict attendance expectations and call metrics.
Needs to enter information into the system while on the phone with a customer quickly and accurately (data entry).
Ability to multi-task, this is not strictly telephone work.
Good with working on a computer and on the phones all day.
High school diploma or college graduate.
12+ months of customer service experience.
Superior verbal and proficient writing skills.
Basic to moderate skills with Microsoft Office and other software applications.
Ability to multi-task and prioritize.
Have a high level of attention to detail.
Work under pressure.
Perform in a call center environment utilizing telephony-related production tools.

Nice To Haves

Bilingual

Responsibilities

Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information.
Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc.
Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user.
Issue timely and accurate claim acknowledgement correspondence.
Process incoming documents with high coding integrity and distribute immediately.
Remain fully compliant with operational standards.
Meet or exceed call center operational metrics.
Maintain a superior level of genuine caring and empathetic customer service throughout all interactions.
Take appropriate actions to earn the caller's trust.
Anticipate customer needs and take action.