Collection Manager (Full Time, In Office)

Bullcity Financial Solutions•Durham, NC

3d•Onsite

About The Position

Bull City Financial Solutions is hiring a Collections Manager to lead day-to-day collections operations and oversee a team of collectors and team leads. This role is responsible for performance, accountability, and compliance in a third-party consumer collections environment. You will manage people and results, track performance, address issues as they arise, and work with internal leadership and clients to improve outcomes across assigned portfolios. This is a leadership role focused on execution, not working individual accounts. This is a fully on-site role aligned with collections operations.

Requirements

Experience managing collections teams in a consumer or call center environment
Strong understanding of performance metrics and accountability
Experience improving results and managing underperformance
Working knowledge of FDCPA, Reg F, or similar regulatory environments
Comfortable working with dialers, reporting, and data-driven decision making
Clear communication and sound judgment
Organized, practical, and able to handle issues as they come up
Proficient with standard business software

Responsibilities

Lead and manage daily collections operations
Oversee collectors and team leads, including coaching, development, and discipline
Drive accountability for recovery performance and productivity
Monitor key metrics such as liquidation, RPC, promise-to-pay kept, roll rates, and collector output
Review performance data and adjust strategy as needed
Manage staffing, schedules, and workflow distribution
Oversee call quality and dialer usage
Address underperformance through coaching and corrective action
Ensure compliance with FDCPA, Reg F, client requirements, and company policy
Support client communication related to performance and escalations
Maintain clear reporting and visibility into team results
Build a professional, results-focused, and compliant team culture