Collections Manager

Resound Credit Union•Nashville, TN

7d•Onsite

About The Position

Resound Credit Union is seeking a full-time Collections Manager to join their growing team. This position is located at their Nashville location. Resound Credit Union, founded in 1955, serves over 50,000 members across seven locations in the Nashville area, guided by the philosophy of 'people helping people' and offering competitive rates and exceptional service.

Requirements

High school diploma is required.
A valid Tennessee driver's license is required.

Nice To Haves

College, business school, or related post high school training or equivalent related experience is preferred.
A degree in Business, Finance, Economics, or related area from an accredited four-year college or university is desired.
Minimum of five years of financial institution experience managing a collection program of comparable or greater scale is preferred.
Prefer experience in collection of consumer loans, credit cards, or similar accounts.

Responsibilities

Provides training to all personnel in the Collections Department.
Supervises all personnel in the Collections Department, ensuring work is completed timely and accurately.
Monitors time and attendance of personnel in the Collections Department.
Monitors the collection of all loans and debt instruments.
Establishes and maintains effective collection procedures.
Reviews accounts assigned to Collections Specialists where action beyond routine collection procedures must be approved.
Prepares, implements, and supervises the budget for the department that is consistent with the long-range plan of the credit union.
Recommends to management loans to be charged off on a monthly basis.
Provides report to present for approval to the Board of Directors.
Maintains a current manual of operations for Collections Department.
Annually provides a written performance evaluation for department staff.
Maintains current, in-depth knowledge of bankruptcy and litigation of delinquent accounts.
Oversees the repossession of collateral on delinquent loans, real estate foreclosures, and other matters that require legal advice and assistance.
Maintains all records of the collection program, including charged off loans, and updates information tracking systems.
Is knowledgeable of all government rules, regulations, and laws pertaining to the operation of all areas under the Collections Department.
Attends court hearings as required.
Oversees vehicle titles and insurance products offered by the Credit Union.
Performs other duties as assigned.