Collections Manager - RCM

Vital Care Infusion Services•Tucson, AZ

2d•Remote

About The Position

The Collections Manager manages reimbursement activities across multiple infusion and specialty pharmacy business units, with responsibility for functions that may include referral intake, authorizations, billing, and collections. The role cultivates outstanding customer service in interactions with franchise partners, payers, and patients, develops an effective team to support timely and successful payer reimbursement, and ensures regulatory compliance underpins revenue cycle policies and procedures. This position is full-time and remote. It is responsible for managing multiple teams and may oversee up to 60 people. The role requires home infusion therapy experience and management experience. A bachelor’s degree or equivalent work experience is preferred.

Requirements

Minimum 3–5 years of home infusion therapy experience.
Minimum 5 years of management experience.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Manage multiple teams processing new patient referrals, insurance benefit investigations, prior authorizations, billing, and collections, depending on area of responsibility.
Manage resource allocation to meet KPIs; track workload distribution and conduct ongoing needs assessments to identify staffing opportunities.
Focus on meeting and exceeding financial and department metrics.
Coach and mentor supervisors through one-on-one meetings and annual performance reviews, and provide counseling when required to address performance.
Monitor payroll for accuracy and proper processing.
Serve as an escalation agent for supervisors and team members resolving complaints from franchise partners or patients.
Create, implement, communicate, and maintain standard operating procedures for areas of responsibility.
Promote customer service through training, feedback, and staff mentoring.
Audit team transactions for accuracy and compliance with policies and procedures, and identify training opportunities.
Interview and select staff to meet business requirements and build an effective team.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision plans
Flexible spending and health savings accounts
Paid time off, personal days, and company-paid holidays
Paid paternal leave
Volunteerism days off
Company-sponsored basic life insurance and long-term disability insurance
Employee-paid voluntary life, accident, critical illness, and short-term disability insurance
401(k) matching
Tuition reimbursement
Employee assistance programs for mental health, financial, and legal support
Rewards programs offered by the medical carrier
Professional development and growth opportunities
Employee Referral Program