Collections Manager

AFTERMATH • Aurora, IL

15h • $85,000 - $100,000 • Onsite

About The Position

Aftermath Services is seeking a high-energy, hands-on Collections Manager to lead, develop, and manage a Collections team primarily focused on collecting outstanding receivables from insurance carriers for bio-remediation projects and from self-payor customers. The role requires direct insurance collections experience, ideally in remediation or restoration, a strong understanding of claims-related billing and accounts receivable, and demonstrated success leading a team in a fast-paced environment. The position is onsite in Aurora, Illinois, Monday through Friday, with a salary range of $85,000 to $100,000.

Requirements

• Direct experience in insurance-payor remediation/restoration collections, working with carriers, adjusters, or TPAs to resolve claim payments and billing disputes, with a proven record of improving collection performance.
• At least 5 years of experience in collections, accounts receivable, or credit and collections management.
• Demonstrated experience supervising, coaching, and developing a team, including holding team members accountable for results.
• Working knowledge of remediation/restoration services, property damage claims, and insurance-related billing and receivables.
• Experience managing aging receivables, handling escalated accounts, and resolving billing disputes.
• Strong leadership, problem-solving, negotiation, and communication skills, including the professional presence to communicate with executive leadership and the board when needed.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office products, especially Excel, and accounts receivable or job management systems.

Nice To Haves

• Previous experience with a remediation/restoration contractor, insurance-payor remediation/restoration company, or property damage services organization.
• Experience working with insurance adjusters, TPAs, and remediation/restoration project managers.
• Knowledge of remediation estimating and documentation platforms, such as Xactimate, or remediation/restoration management software.

Responsibilities

• Lead, supervise, and develop a team of four to five Collection Representatives responsible for customer communication, account follow-up, and collections.
• Establish performance expectations, individual goals, and departmental objectives.
• Monitor team productivity, collection activity, and performance through regular reporting and performance reviews.
• Own department collections performance and oversee daily activity to ensure timely follow-up on outstanding accounts receivable.
• Develop and implement collection strategies to reduce aging receivables and improve cash flow.
• Monitor aging reports, identify delinquent accounts, and prioritize collection efforts.
• Review and personally handle escalated accounts, working with customers, insurance carriers, adjusters, and other parties to resolve payment delays and billing disputes.
• Ensure consistent follow-up on outstanding invoices, insurance payments, deductibles, supplements, and customer balances.
• Identify recurring collection issues and implement processes to improve efficiency and reduce days sales outstanding (DSO).
• Apply working knowledge of insurance remediation billing, claims processes, and relationships among remediation/restoration contractors, insurance adjusters, policyholders, and mortgage companies when applicable.
• Oversee follow-up on insurance-related receivables and outstanding claim payments.
• Ensure Collection Representatives understand the documentation and communication needed to support timely invoice payment.
• Assist with complex accounts involving insurance carrier disputes, customer concerns, and outstanding balances.
• Develop and maintain reports measuring collection performance, aging receivables, recovery rates, and team productivity.
• Provide leadership with regular updates on collection results, problem accounts, and anticipated cash flow.
• Identify opportunities to improve collection procedures, account tracking, documentation, and communication workflows.
• Establish consistent departmental processes and accountability measures.
• Maintain accurate account records and ensure collection activity is properly documented.

Benefits

• Health, dental, vision, and life insurance.
• Company-sponsored Employee Assistance Program (EAP) with mental health benefits for all employees.
• Company-matched 401(k).
• Annual accrual of paid time off in accordance with company policy.
• Corporate office closure in observance of company-recognized holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed