Gestionnaire du recouvrement / Collections Manager

Traffic Tech Inc.

1d•Onsite

About The Position

Working out of our Canadian headquarters in Montreal, QC, we are looking for our next Collections Manager. Working within the Accounting and Finance department, you will lead the collections function by driving cash flow performance, reducing aged receivables, and partnering with stakeholders across the business to support a best-in-class order-to-cash process. You will provide strategic leadership for the collections function, driving improvements in cash flow, reducing credit risk, and delivering insights that support the organization's financial objectives.

Requirements

Bachelor's degree in Accounting, Finance, Business, or a related field.
5+ years of progressive collections and accounts receivable experience.
2+ years of leadership experience managing collections teams.
Strong knowledge of accounts receivable, credit, and collection best practices.
Experience leading remote and offshore teams.
Proven ability to manage high-volume, complex customer portfolios.
Advanced Microsoft Excel and reporting skills.
Ability to travel up to 10% as required.
Experience with CargoWise, GetPaid, and/or Sage 300 ERP.
Experience managing multi-currency and global collections.
Background in freight forwarding, customs brokerage, logistics, transportation, supply chain, or other B2B service industries.
Proficiency in English

Responsibilities

Lead, coach, and develop a team of Collections Specialists to drive performance and accountability.
Establish and monitor key performance indicators (KPIs), service standards, and collection objectives.
Conduct regular coaching sessions, performance reviews, and career development planning.
Implement training programs, best practices, and continuous improvement initiatives across the collections function.
Drive improvements in cash flow and reduce Days Sales Outstanding (DSO) across global entities.
Develop and execute collection strategies to resolve aging receivables and high-risk accounts.
Prioritize collection efforts based on account risk, exposure, and customer value.
Balance collection effectiveness with strong customer relationship management.
Prepare cash collection forecasts and monitor performance against targets.
Manage a portfolio of strategic, complex, and escalated customer accounts.
Lead payment negotiations, collection escalations, and payment plan arrangements.
Participate in executive-level customer discussions to resolve outstanding issues.
Oversee recovery efforts for high-risk, insolvent, bankruptcy, and legal accounts.
Partner with Sales, Operations, Customer Service, Billing, Credit, Cash Application, and Finance teams to resolve disputes, improve collections, and enhance customer experience.
Support business initiatives that improve order-to-cash processes and reduce collection risk.
Develop and maintain reporting, dashboards, and performance metrics related to collections and accounts receivable.
Monitor and analyze DSO, aging trends, CEI, promise-to-pay performance, collector productivity, bad debt trends, and cash collections versus forecast.
Provide actionable insights and recommendations to leadership on portfolio risk and collection performance.